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Frequently Asked Questions

What currency are your prices listed in?

All prices are listed in US Dollars (USD).


Do you ship internationally?

Yes, we ship to customers in over 85 different countries.


What are the shipping charges?

A shipping charge of $50 is added to any order below $500. If the order value is above $500, shipping will be free.


How long will it take to get my order?

Estimated shipping time is 5 - 7 business days.


What methods of payment do you accept?

We accept all major credit cards (American Express, MasterCard, Visa) and Wire/Bank Transfer. 


What do I do if the product I need is not on your website?

Please contact our customer service department and they would be more than happy to check the availability of the requested products.


Why is the price different from the last time that I ordered?

Due to market fluctuations, prices may change from time to time.


What if another company has a cheaper price?

Please send us the website link or the fax that lists the cheaper price of the product we have advertised. We will try our best to beat any lower prices you see.

What is your return policy?

Please contact our customer service department directly: support@focus-med.net


The website says my product will be back ordered, how long will it take for me to receive the item?

Products that are back ordered can take anywhere from 2 - 4 weeks for delivery.


If none of these have helped, please feel free to contact our Customer Service Department by e-mail: support@focus-med.net


What if I refer someone to you?

If you send us a new client, both you and they will get $500 in account credit once your referral makes $4000 in purchases. We notify you when your credit is available and when they initially set up a new account. To earn your $500 credit, start by telling another health professional about Focus Medical, and ask them to mention your name when they open a new account. Or, you can tell us their name and contact information, and we will reach out to them ourselves to explain the benefits of opening an account.

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