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Before you are able to order medical supplies, you will be required to create a customer account with us. This is the only way you are able to place orders for products and medical supplies on our site or through our toll-free telephone number. It is necessary for Focus Medical to collect detailed personal information from customers to validate the identity and legitimacy of the order. We also obtain consent to disclose this information to other service providers and health professionals to facilitate customer requests for products and/or services. In collecting and administering this information, we follow the principles set out below.
Focus Medical Accountability
Focus Medical is responsible for maintaining and protecting any and all personal information under its control that has not been consented for third party disclosure. We monitor our policies and personal information safeguards on an ongoing basis.
Our company and associates do not link the information we store in cookies to any personally identifiable information you submit while on our site by law. Our system is set up to use session ID cookies to make it convenient for you to browse through our site. A session ID cookie expires the moment your Internet browser is closed. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
Like any other website, Focus Medical will gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
Consent to Use
Focus Medical collects uses and discloses customer personal information only with the knowledge and consent of our customers. Please note that Focus Medical may collect, use or disclose personal information without knowledge or consent in exceptional circumstances or to address legal matters, for example, if there is an emergency where the life, health or security of the customer is threatened or where required to do so by applicable law. To ensure the highest level of customer service, this call may be monitored and recorded.
If the Focus Medical is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Focus Medical will use your name and email address to send you newsletters and offers which we believe are of value to you. To opt out of this service, you will no longer receive these communications, simply follow the unsubscribe instruction prompts contained in the email communications you receive.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Focus Medical does not store this information.
This website does contain links and banner ads to other sites that are not owned or operated by Focus Medical. Please be aware that we, Focus Medical, shall not be responsible for the privacy practices of such sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
This privacy statement applies only to information collected by this website only.
Focus Medical shall only collect such personal information that is necessary and within reason, pertaining to process customer orders, including those required by third party service providers such as a shipping company to fulfill orders, credit card processing company to bill you for goods and services, health professionals to assist us in filling your orders.
Limiting Use, Disclosure and Retention
Website Information Accuracy
Personal information that is maintained by Focus Medical shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is used. Focus Medical shall confirm all personal information collected from customers each time goods and/or services are requested.
Given the sensitive nature of the personal information collected, Focus Medical shall employ generally accepted security safeguards appropriate to the sensitivity of the information, and shall take steps to protect personal information against loss or theft, unauthorized access, disclosure, copying, use or modification. When you enter sensitive information (such as a credit card numbers) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
Availability & Customer Access
Focus Medical personnel are available to answer questions and provide information concerning its policies and practices that apply to the management of personal information. Upon request, Focus Medical will inform a customer of the existence, use and disclosure of his/her personal information, and grant access to such information as appropriate. Customers are able to verify the accuracy and completeness of such information either by logging into their account and making the changes in the account management center or by contacting us via email. If for some reason, we are unable to grant access to certain information, the reasons for denying access will be provided to the customer upon request.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Customer Service Inquiries and Complaints
Customer satisfaction is of utmost importance to Focus Medical. Any inquiries or complaints concerning our privacy practices may be directed to our Privacy Officer.
Effective Date: October 1, 2014